We have an important update about the future of our online store.
We’ve moved to a new home.
If you’d like to skip the details, here are the sections you can click on to jump there:
Shopify has recently changed its policies regarding Electronic Nicotine Delivery Systems (ENDS). On June 24, Shopify notified merchants that it would no longer support the sale of these products and instructed affected stores to remove them from the platform. Shopify has confirmed that this policy applies globally.
As a result, we are moving our online store to a new platform that will allow us to continue serving you.
The good news? We’re still here. The products, people, customer service, and many of the programs you know and love are coming with us.
Because there are several moving parts involved in this transition, we wanted to explain exactly what this means for you.
WHAT YOU NEED TO KNOW
1. Customer Accounts & Order History
Your account will be moved to our new system. If your email address is already in our system, getting back into your account should be as simple as setting a password.
Your previous order history may not be available immediately, but we are working to bring that information over as part of the transition.
Already created a new account? No problem. If you use the same email address, the accounts will be combined when our account migration is completed.
2. Build-A-Pack & Happy Hour Sales
Two things we know many of you look forward to are staying exactly where they belong.
Our Build-A-Pack discounts and Happy Hour promotions will continue on the new site.
We know these promotions have become part of the experience of shopping with us, and we have no intention of letting a change in e-commerce platforms change that.
3. Rewards / Points
Unfortunately, our existing reward-point balance cannot be transferred to the new system.
But you will not lose the value of your points.
If you have points remaining in your account, please contact us and we will provide you with a coupon code reflecting your available reward balance.
Don’t know how many points you have? That’s okay. Reach out to us and we’ll check your account for you.
We will make sure you have a way to use the rewards you’ve already earned with us.
4. Subscriptions & Recurring Orders
This is the one area where we unfortunately cannot transfer your existing information.
Our current subscription system is an application that works exclusively with Shopify and cannot be moved to our new platform.
Additionally, because recurring payments are processed through a new payment processor, a new customer authorization/agreement is required for recurring orders. This means we cannot simply move your existing subscription over for you.
If you currently have a subscription, please start a new subscription on our new website.
We sincerely apologize for the extra step. We know subscriptions are designed to make things easier, and we would have preferred to make this transition completely seamless. Unfortunately, this is one part of the move that requires action on your end.
5. Customer Service — No Change
One thing that absolutely isn’t changing is us.
Our customer service team remains the same, and our email addresses and telephone numbers will remain the same.
If you have a question, run into a problem, can’t find your account, aren’t sure about your rewards balance, or simply aren’t sure what to do during the transition, please contact us.
We’re here to help.
DURING THE TRANSITION
There may be a brief period during the move when things don’t work quite as expected.
Because we’re also moving the website’s domain to the new platform, some customers may experience a delay while the new DNS information propagates across the internet. For some people, the new site may appear immediately; for others, it could take a little longer.
We’re going to do everything we can on our end to make this transition as seamless as possible.
If you encounter anything that doesn’t look right, please don’t hesitate to reach out to us. We’d much rather hear from you and help resolve an issue than have you wondering what happened.
ONE THING ISN’T CHANGING
We’ve been doing this for a long time, and we’ve gotten here because of the people who choose to shop with us.
Platforms change. Technology changes. The rules change.
Our commitment to our customers doesn’t.
Whether you’ve been with us for years or you’re relatively new to the family, we genuinely appreciate your business, your patience, and your support as we make this transition.
Thank you for taking this journey with us.
And as always, if there is anything we can do for you, please don’t hesitate to ask.
We’re still here. We’re still making the products you love. And we’re looking forward to continuing the journey with you in our new home.
With sincere thanks,
The Charlie Noble & Vape Dojo Team
Vape Dojo
Premium vaping products and service.