Clearomizers and tanks: Despite our best efforts, you may get a bum clearomizer or tank (rare). If your clearomizer is Dead on Arrival (DOA), we will replace it immediately. Just let us know. If you use strictly Vape Dojo vape juice, then we will guarantee your clearomizer for 10 days. If it fails within 10 days, we will replace it at no charge.
If you use non-Vape Dojo juice, we cannot guarantee your clearomizer beyond the arrival.
Batteries: We offer a 30 day warranty on all batteries.
All Equipment: Please send us a picture to our email of the product that is malfunctioning. If you can't reproduce the failure or breakage well in the picture, that's ok, but do your best. We may require a picture of the defective product so that we can account for it properly. We ask that you attempt some small amount of troubleshooting on your own before calling us. If you google the issue you are having, you may be surprised at how easy the fix can be. For instance, five quick clicks turns the battery on and off.
RBAs and Mechs
We will take back a defective item, but if it's just too difficult to build or too inconvenient, we will not take it back.
We have been the victims of fraud because of our liberal customer service policies and trusting customers. We reserve the right to troubleshoot and require the return of faulty devices. As much as we would love to trust everyone, we have to protect ourselves from customer service fraud and user error. You live and you learn.
We love feedback.
Please use the chargers that we provide for your batteries. Lithium-ion batteries are no joke and can be dangerous if you don't use them as designed.
These products are sold as an adult novelty and are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. By purchasing these products, you agree to use the products at your own risk. Under no circumstances will Vape Dojo® be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on, any product sold by Vape Dojo®. Lithium-Ion batteries may pose a fire risk. Do not leave Lithium-Ion batteries unattended while charging.